Software Support Packages

We provide support services to prevent any issues effecting your ongoing business, development, and enhancement. 

Our Support Service Packages

Essential

 package

6,000 (Monthly)

EGP

Billed quarterly
  • 8 hours per month online
  • No visits
  •  Extra payment per visit( Hour=1200 EGP)
  • one urgent ticket

Professional

package

10,000 (Monthly)

EGP

Billed quarterly
  • 16 hours per month online
  • Get 1 visit free
  •  Extra payment per visit  ( Hour=1200 EGP)
  • Three urgent tickets

Enterprise

package

12,000 (Monthly)

EGP

Billed quarterly

  • 32 hours per month online
  • Get 2 visits free
  • Extra payment per visit ( Hour=1200 EGP)
  • Five urgent tickets

Terms and Conditions

*  3 hours are the minimum hours per visit

*  Request for a free visit shall be scheduled 2 days ahead

*  Any communication method opening a trouble ticket will be charged as 30 minutes of online support; in case the communication took  longer than 30 minutes it will be charged for an hour of support

 (The method of calculation is to be charged to the closest half an hour)

*  Payments shall be made in advance quarterly.


- Hours are consumed Monthly 
- Our ticketing system is used for submitting the ticket.

 Supporting Time:-
*During the working time of Business days (Not Including weekends or public holidays) in Egypt
*Daily working time starting from 9:00 am till 5:00 pm
*Supporting hours out of business days will add an extra cost 1000 L.E/ Hour  // will invoiced separately.

* In case the client's place is outside Egypt, the free visits will be an additional 3 remote hours per month

 Our SLA : 
*urgent Issues tickets(ex. Server is down), Rightechs will take immediate action, and we can use the call option for that type of ticket
*Important Issue TICKET will be in the progress stage after 1-2 business days from submitting the ticket,
*Normal issue tickets and questions will be in the progress stage after 2-4 business days from submitting the ticket.


Out of Package Terms and Conditions

*  Request on demand will be charged 1000 EGP per hour remotely

*  Request visit on demand shall be requested 24 hours ahead and it will cost 1500 EGP per hour knowing that the minimum hours may be visited is 3 hours